Job title: Anti-social Behaviour Resolution Specialist
Location: Staines / Hybrid
Salary: £34,800.00 - £36,631.00
Working hours: 35hpw / Mon-Fri
Contract: Permanent
DBS Level: Enhanced DBS check required
Driving licence: Full UK driving licence & own vehicle essential
About A2 Dominion
We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.
Role overview
As ASB Resolution Specialist you will manage and take ownership of a caseload of high level complex ASB cases, ensuring we achieve the highest level of customer satisfaction that we can.
Key responsibilities
* Day to day case management of all ASB cases for all tenures across the group. Ability to read and interpret tenancy agreements and leases to ensure we are managing ASB correctly according to tenure.
* Draft & Serve NSP’s
* Prepare witness statements which will be relied upon in court.
* Work with our in-house legal team and be able to represent A2 Dominion at court.
* Be a trained mediator, undertake the relevant professional qualification (if haven’t already received), and assist in mediation cases.
* Attend multi agency ASB meetings relating to case management, and the safety/protection of the community.
* Build relationships with external teams all boroughs.
* Support victims and alleged perpetrators of ASB. Giving advice, making referrals and trying to best support both sides through the life of a case, and beyond.
About you
* Full clean UK driving license and own vehicle
* Experience of managing ASB or housing management in a private or public housing sector.
* Experience of drafting court and legal paperwork, and representation at court
* Experience of adopting a continuous improvement approach and adapting to change
* Outstanding communication skills with residents and internal stakeholders across the business
* Knowledge of current housing and ASB legislation and up to date case law
* Ability to plan and monitor workload and cases
* Ability to analyse information in order to draw logical conclusions
* Has (or willing to study for) CIH Membership or equivalent suitable qualification
* Excellent IT skills
* Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
Why A2 Dominion?
As an employee of A2 Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
* 25 days’ holiday pro rata (Plus Bank Holidays)
* Up to 8% contributory pension
* In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at resourcing@a2dominion.co.uk.
We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.
At A2 Dominion, we value diversity, embrace flexibility, and are a family‑friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This Vacancy is being managed by Hollie Furness – Hollie.Furness@a2dominion.co.uk.
The role closes on 13 November 2025. We reserve the right to close early upon appointment of the right candidate.
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