Job description As a QAT Analyst in HMRC’s OCC team, you will be a vital contributor to the project development lifecycle, ensuring that Communication solutions meet signed-off requirements and deliver high-quality outcomes. Using Quadient Software, you’ll help to ensure our Communication Products meet the needs of our customers by validating and assuring developed code. You’ll collaborate closely with product owners, business experts, developers, delivery managers and business analysts to design and execute comprehensive testing strategies. Your work will ensure that every communications product is robust, reliable, and aligned with business expectations. Person specification You will play a key role in ensuring the quality and reliability of communications. You will collaborate with multidisciplinary teams to design, execute, and continuously improve testing approaches that align with user needs and operational goals. You will be expected to demonstrate the following skills at Working Level: Communicating between the technical and non-technical stakeholders Designing and executing tests Managing, reporting and retesting defects Test Analysis Test Planning Key Responsibilities will include: Collaborate with product owners, subject matter experts, developers, delivery managers and other stakeholders throughout the project development lifecycle. Review and analyse requirements documentation to identify gaps and ensure clarity. Prepare and develop test artefacts including delivery plans, test data, test reports and feed into end-to-end test scenarios that cut across different teams. Execute manual tests, validating outcomes against expected results. Identify, log, and track defects; perform regression testing to ensure fixes are effective and stable. Collate test evidence to support sign-off from product owners. Champion quality assurance practices and mentor colleagues to foster continuous improvement. Support the promotion of OCC capabilities across Chief Product and Digital office (CDPO) and the wider HMRC. Essential Criteria Testing Delivery and Methodology Proven experience in manual software testing, with a strong understanding of testing strategies, phases and methodologies (Agile, Waterfall, hybrid). Requirements and Defect Analysis Ability to analyse and break down business requirements into test scenarios, identify gaps, and manage defects through structured tracking and resolution. Quality Assurance and Accuracy Demonstrated attention to detail in assuring high levels of quality by comparing expected vs actual outcomes and ensuring robust test coverage. Stakeholder Engagement and Communication Strong interpersonal and communication skills, with experience engaging stakeholders across technical and non-technical domains to support collaborative delivery. Work Planning and Adaptability Skilled in using tools such as Microsoft Teams and Planner to manage work independently and collaboratively in fast-paced, evolving environments. Experience working with Communication Software for paper and digital products (e.g. Quadient). Experience working with structured data formats and query languages such as JSON, XML. Desirable Criteria ISTQB Foundation in Software Testing or equivalent testing certification. Knowledge of HMRC systems, data structures and operational processes. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Working Together Delivering at Pace Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service