Detailed job description
and main responsibilities
Work as part of a team.
• Provide and receive routine information with regards to patients (for example from GPs) requiring tact and discretion, using persuasive skills with awareness of the Trust and Caldicott guidelines.
• Deal with enquiries from patients, medical staff and the general public in a professional and co-operative manner.
• Have a professional telephone manner toward patients/relatives and other staff members.
1. Maintain the confidentiality of information about patients, staff and health service businesses in accordance with Trust Confidentiality Policy and the Data Protection Act.
• The post holder will require good communication skills with the clinical leads of the department.
2. The computerised hospital Patient Administration System. This includes the updating and registering of patient details on the computerised system. It is vital that information is entered accurately in order to ensure that the Trust receives the appropriate level of income for the patient activity and to avoid potential clinical risks inherent with inaccurate patient records.
• Utilise efficiently the manual and electronic administrative filing systems to ensure all electronic or written patient documentation is processed both accurately and timely.
• The role will require a good understanding of the error reports sent from the quality department highlighting in-accurate data input that will need correcting with some investigation.
• The function of making out-patient appointments is required within the role. The post holder will need to have a good understanding of the various different ways of making appointments. This requires knowledge of how referrals are made and how they are entered into the mainframe of the system.
Person specification
Knowledge and experience
Essential criteria
3. NHS Experience
4. CERNER Experience
Desirable criteria
5. ENT experience
6. RTT experience
Education / Qualifications
Essential criteria
7. Good general education
Desirable criteria
8. Customer service experience