Job Summary
We are looking for an experienced Clinical Negligence Claims Manager to join our Claims Handling team in the Member, Cases and Claims division.
Location: Leeds or Edinburgh
Contract: Permanent
Working Pattern: Full time, 37.5 hours per week - 2 days per week in Leeds
Responsibilities
* Directly manage a caseload of claims on an end-to-end basis with value and complexity appropriate to your experience level.
* Assess the facts, law, apportionment issues, quantum and likely costs to devise and implement a case management and investigative strategy proportionate to the claim.
* Ensure accurate claims estimates are created and maintained.
* Address and resolve apportionment issues effectively.
* Obtain relevant documentation and factual evidence as required from the member(s) and other witnesses.
* Commission expert reports and counsel input as required.
* Draft and serve the Letter of Response and other documentation to adhere with relevant protocols.
* Proactively initiate and engage in settlement negotiations where appropriate.
* Utilise Alternative Dispute Resolution (ADR) and mediation where appropriate.
* Ensure a smooth transition to in-house solicitors where required.
* Collaborate with external litigation solicitors (MPS Panel) to provide ongoing strategic direction and input until resolution.
Ideal Candidate
* Proven understanding of Clinical Negligence law/claims and ability to take a strategic approach to claims management.
* Experience in claims management or litigation in clinical negligence, personal injury, or professional negligence.
* Excellent analytical, communication and negotiation skills.
* Experience handling a high volume of claims independently and implementing strategic resolutions.
* Strong negotiating and interpersonal skills with tact and empathy in communications.
* Ability to challenge panel advice appropriately to drive best outcomes for members.
* Ambition to develop and expand knowledge across multi‑jurisdictions.
* Comfortable handling a caseload of both Dental and Medical claims of varying complexity, balancing conflicting priorities.
Benefits
* Up to 15% discretionary annual bonus.
* Annual pay review.
* 11% pension contribution (3% from you, 8% from us, with optional matched contributions).
* 25 days annual leave plus flexible bank holidays (option to buy or sell additional days).
* Private medical cover.
* Career development and progression opportunities.
* Flexible hybrid‑working arrangement.
* Salary sacrifice cash plan.
* Six‑month salary death benefit.
* Personal GP service providing video consultations with NHS‑registered private GPs.
* Employee Assistance Programme.
* Discounts from major high‑street retailers.
Who We Are
Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members worldwide.
We are a not‑for‑profit organisation, meaning our Members’ premiums are kept safe to support them with complaints or claims arising from professional practice, and we invest back into bettering the organisation and our products.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place and campaigning for regulatory and legal reforms that benefit Members and the wider healthcare professions.
We want our colleagues to feel empowered to deliver positive change, display ambition, face challenges determinedly, and ensure our Member’s best interests remain at the core.
Application
If you are interested in this role, please refer to the full role profile for more details or contact our Talent Acquisition team by emailing careers@medicalprotection.org.
#J-18808-Ljbffr