40 hour contract
Responsibilities
* Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
* Lead by example as a brand ambassador representing The Works to inspire your team to follow.
* Take full ownership of store performance, using data and insights to drive results.
* Ensure high standards of visual merchandising, stock availability, and store presentation.
* Recruit, onboard, and train new team members, building a high performing, engaged team.
* Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
* Maintain compliance with health & safety, cash handling, and loss prevention policies.
* Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
* Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.
Qualifications & Skills
* Proven experience in a retail management role.
* Strong leadership and people development skills.
* Commercially focused with a track record of delivering results.
* Excellent communication, planning, and organisational abilities.
* Confident using data to inform decisions and improve performance.
* Flexible, resilient, and able to adapt to changing priorities.
* Experience in a high-volume or value retail environment.
* Familiarity with retail systems and reporting tools.
* Experience managing recruitment, training, and performance processes.
* Tech savvy with using back‑office systems, EPoS Tills, emails and video calls.
Leadership Expectations
* Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
* Lead your team to reach their potential and steer your store to break records and get in the spotlight.
* Work collaboratively with support departments and peers.
* If something's not quite right, speak up so we can work together to get it right or make it better! - Nobody is too proud for constructive feedback so we all win together!
* But let's not forget about the most important part… your team's well‑being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there.
Benefits
* 25% Colleague Discount! – Plus, exclusive Double Discount days!
* MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
* Family Friendly Leave – Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
* Holiday – 33 days, including bank holidays.
* Stream – Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
* Can-Do Academy – Grow your skills and career with instant access to further training and development in areas that interest you.
* Share Scheme – Unleash your inner Monopoly mogul and own a piece of The Works!
* 24/7 support for you and your family – Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
* Healthcare Cash Plan – To support your everyday healthcare costs.
* And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
Equal Employment Opportunity
Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non‑binary, or use another term). We are open to discussions around working hours and flexible working, and where possible we’ll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help.
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