Overview
The Brain Tumour Charity is leading the way in research, support, and advocacy for everyone affected by brain tumours. Our mission is simple but urgent: to accelerate a cure for brain tumours and improve life for everyone affected by this devastating disease.
The way people are accessing support is evolving and we need to ensure that we are developing support services that reflect the complex needs of a brain tumour diagnosis using a range of platforms—from a traditional phone line service to innovative, engaging and instant solutions. Supporting children, young adults and their families—from those who are looking for general information about treatment or care, to those who need more detailed support from the point of diagnosis, you will be passionate about improving the lives of those affected by a brain tumour. You will be comfortable providing support and information across different channels; capable at breaking down complex, scientific information in an accessible and personalised manner; and committed to developing pioneering resources to support our community in smarter ways.
You’ll be able to work collaboratively, supporting the work of the Children & Families and Young Adults Team, in addition to assisting on our Adults Team.
Location: While contracted to our office in Fleet, Hampshire, our team supports a blend of office and home working provided you have adequate broadband and IT capability, with an average of 2-3 days in the office each week.
Working hours: This role is 37.5 hours per week, with some out of hours working.
Benchmarked salary: c. £30,550 (dependent on level)
If you are skilled at providing support to people including children, families and young adults in challenging and sensitive situations, keen to use your experience to make a meaningful difference, are an exceptional communicator and have the ability to engage with a wide range of people through different channels then we’d love to hear from you!
A high degree of empathy is a must and resilience is key. You’ll also have great problem solving skills, and be able to identify where improvements to our support offer can be made.
Responsibilities
* Provide specialist emotional and practical support and information to people affected by brain tumours, their friends, families and carers through a variety of solutions including phone, email, webchat, online and social media plus new evolving channels
* Provide high quality information which reflects the most up to date research, clinical information and treatments, in a way people can understand. Conducting the research yourself and adapting your communication to suit the person you are supporting is key
* Offer coaching guidance to empower individuals, helping them to achieve the appropriate next steps
* Plan and facilitate online and in person events for families, teenagers and young adults
* Lead on aspects of cross team projects and develop new resources that meet our community’s needs, while collaborating with other teams and external partners
* Provide support to our Young Ambassadors through coordinating activities and check ins, facilitating meetings, and enabling meaningful input into our Young Adults Service
* Identify gaps in knowledge across the Support Team and identify possible training areas
* Developing information for our website and other age-appropriate resources, for example, writing initial drafts and reviewing information
* Day to day management of our online peer support platforms, for example our Facebook group for parents of children with a brain tumour diagnosis
* Work in conjunction with the Volunteer Development Manager to recruit, train and manage volunteers who assist in delivering support services
* Update and maintain accurate contact information on the CRM database, producing data reports as required to evidence the impact and reach of our support services
* Identify, manage and escalate safeguarding concerns in line with The Charity guidelines
* Review day to day tasks across the Support Team
We encourage you to apply to the role even if you do not meet all of the criteria.
Experience
* Background experience in a supporter, help line, health care, science or psychology related role
* Experience of working with children, young people and families in need
* Experience of communicating complicated subject matter to lay audiences in a variety of ways
* Project management experience
* Experience of working with patient and carer organisations
Knowledge, Skills & Abilities
* Excellent written and verbal communication skills, with the ability to adapt communication styles for difference audiences
* Proven listening and emotional support skills and a strong ability to empathise
* Solutions focused with a positive ‘can do’ attitude
* Knowledge of health, the human brain, cancer or brain tumours - particularly in children and young people
* Ability to prioritise and work under pressure with good time management
* Able to work flexibly and creatively to respond to the emerging needs across the Support Team
* Good understanding of social media platforms and how people use them
* Self-reliant and competent IT user including digital platforms, data insights, internet, email, databases, spreadsheets, desktop publishing and MS Office
* A professional person with the social skills necessary to deal with a range of stakeholders with the self confidence and stature to support people affected by brain tumours
* Understanding of databases and reporting functionality
* Please note that the responsibilities listed are not exhaustive and this job description may be subject to change as the role evolves over time.
You’ll be joining a collaborative, bold and innovative team of individuals who put our community first and are connected by a passion to make a real difference.
Our amazing benefits
The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities. We strive to create a workplace that celebrates diversity and provides equal opportunities for all candidates and we encourage all individuals to apply even if they don’t meet all the criteria.
Whilst we'd love to have you on board, we want to be upfront as we’d hate to waste your time applying for a role where we can’t take you on. At the moment, we're unable to offer visa sponsorship for any of our positions. We're currently seeking candidates who are already authorised to work in the UK without the need for sponsorship, who can remain on a permanent basis.
Please apply by clicking the red ‘join our team’ button, attaching your CV and a covering letter explaining why you want the role, what you would bring to the team and how your skillset and experience will enable us to make a real impact for those affected by brain tumours. We'd like to encourage you not to use AI to write your cover letter as we want to get to know you, the real you!
We are keen to ensure that our recruitment process is inclusive so if you’d find it beneficial to submit your application in a different format, please drop us a line at careers@thebraintumourcharity.org.
Advert close date: 28th September 2025
First interview date and location: 7th October 2025 over Teams
Second interview date and location: 15th October 2025 at our office in Fleet
The post holder will also;
* Contribute to achieving the objectives of The Brain Tumour Charity
* Live and breathe our values by being bold, collaborative and innovative, with a community-first approach to everything you do
* Undertake any additional and ad hoc tasks as required
* Participate in team meetings and other meetings as required
* Monitor and evaluate activities and provide written reports
* Represent The Charity at external events in a professional manner
* Work within an equal opportunities framework
* Adhere to all The Charity’s policies, procedures and working
* Ensure all records are held in compliance with GDPR, The Fundraising Regulator Code of Practice and The Brain Tumour Charity policies
We process your data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. For full details, please read our privacy policy for job applicants.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
* Non-profit Organizations
We are only accepting applications from candidates authorised to work in the UK without sponsorship.
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