Here at Basil Fry (part of the Jensten Group), we are seeking a motivated Account Handler to join our friendly and client-focused Commercial team.
Since the company was founded in 1970, Basil Fry has developed in-depth knowledge of the removals, storage, and self-storage industries. Over fifty years of trading, our expertise has enabled us to create a broad range of specialist insurance solutions, in-house claims teams, and market-leading risk management services.
Working in a team of approximately 20 within a wider office of 45, you will be based in our modern Leatherhead office, which is within walking distance from the station and bus routes. Initially working full-time in the office, a blend of office and home working will be available after training.
Key objectives & responsibilities:
* Working with your Account Executive to offer and present insurance solutions, including policies and risk management services.
* Handling renewals, mid-term adjustments, and new business by assessing risk and claims information, obtaining additional information from clients, and liaising with insurers.
* Providing renewal quotations promptly and following up to achieve profitable renewal retention and growth within set timescales.
* Developing effective relationships with clients and analyzing their needs to develop solutions via phone and email.
* Responding promptly to client queries and ensuring all communications are accurately recorded.
* Ensuring compliance with local procedures, customer service standards, and external regulations such as FCA.
About you:
As a Commercial Account Handler, you should have excellent communication and written skills with a keen eye for detail. Experience in insurance is preferred but not essential; other professional office experience will be considered.
You will also have:
* Experience in a professional office environment
* Understanding of Microsoft Word, Excel, and Outlook
* Strong communication and problem-solving skills
* A genuine interest in developing a career in insurance/broking
* A desire to work towards CII qualifications (not essential)
* Experience with Acturis (not essential)
Rewards & Benefits:
Joining us, you can expect a supportive culture and an attractive range of rewards and benefits, including:
* Competitive salary with annual reviews and a bonus scheme
* 27 days annual leave plus bank holidays, including a day off for your birthday and a religious holiday of your choice
* Auto-enrolment into our pension scheme with 5% employer contributions
* Flexible benefits options
* Group Life Assurance
* Paid maternity, paternity, and adoption leave for three months
* Support for professional qualification studies
* Perks at work discounts
* Holiday purchase scheme (up to 5 days annually)
About Us:
Launched in 2018, Jensten is one of the UK's largest independent broking groups, placing over £600m GWP. We combine scale, ambition, and expertise with a client-focused culture, making us one of the most exciting independent broking groups.
Join us and be part of our growing success!
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