We have a fantastic opportunity for a customer focused individual to join a very successful, growing company in Farnham in the role of Customer Experience Specialist. This role is 37.5 hours a week working Monday - Friday with 3 days a week in the office and 2 days a week from home. Alongside a competitive salary of up to £29k (depending on experience) there are excellent benefits including 25 days holiday (plus Bank Holidays), annual bonus, pension, parking, hybrid working and additional lifestyle benefits.
The focus of the role is to respond to customer enquiries and provide an excellent customer experience across all touchpoints. Please note that this is NOT a telephone based role, most of the work is written communication, over email and chat.
Responsibilities will include:
Respond to all customer enquiries via the website, email, social media, live chat and phone, ensuring a professional, timely reply
Work closely with other departments to find answers to queries and act as the first point of contact for the customer
Manage customer requests relating to pricing, product specifications, deliveries, complaints and general queries
Investigate and resolve customer complaints including faulty products and late delivery
Work within Service Level Agreements to ensure that you consistently achieve high standards of service
The successful candidate will have a real passion for customer service and the desire to go above and beyond to deliver an outstanding customer experience. You must have previous Customer Service experience, excellent written and verbal communication skills and good attention to detail.
For more information apply now