This range is provided by Adecco. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Adecco
Principal Consultant at Adecco UK, specialising in recruiting for the local job market in Romford and surrounding areas
IT Technical Service Delivery Manager
Are you a seasoned IT professional from an MSP background looking to step into a leadership role where your technical expertise and project delivery skills truly make an impact?
We’re on the lookout for a Technical Service Delivery Manager to lead complex issue resolution, support our Service Desk, and drive successful project outcomes alongside our Project Manager.
What You’ll Be Doing:
* Be the go-to expert for escalated technical issues
* Collaborate with the Service Desk Manager to improve tools, workflows, and client satisfaction
* Partner with the Project Manager to scope and deliver IT projects
* Mentor and guide technical team members
* Identify and implement improvements in service delivery
* Maintain accurate technical documentation and report on KPIs
What You’ll Bring:
* Experience in IT support or technical management (MSP experience ideal)
* Strong knowledge of IT infrastructure, networks, and cloud services (Azure essential)
* Proven leadership and project delivery skills
* Excellent communication and stakeholder management
* ITIL, PRINCE2, or Agile certifications (a plus)
Why Join Them?
Supportive, collaborative team culture
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
Referrals increase your chances of interviewing at Adecco by 2x
#J-18808-Ljbffr