About the Company:
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We are working in Leading multinational information Technology Company
Job Title : IT Support Engineer
Location: Aldermaston, near Reading, Berkshire
Contract Duration: 7 months
IR35 Status: Inside IR35
Clearance: SC (Security Check) clearance is mandatory
About the Role:
We are seeking a highly skilled and motivated Senior Analyst III, Infrastructure Services to join our team for a critical project. This contract role is a key part of a large-scale hardware and software tech refresh of approximately 5,000 Microsoft Surface Pro devices. This position is designed to assist with peak workload requirements and is based on-site at a secure location. The ideal candidate will possess strong interpersonal skills, excellent communication, and a solid technical background in a corporate IT environment.
Responsibilities:
* Confirm user and time slots using a booking tool (ServiceNow).
* Perform Windows 11 upgrades on Microsoft Surface Pro devices.
* Rebuild or replace devices that are not Windows 11 capable.
* Install applications, peripherals, and add devices to relevant Active Directory (AD) groups.
* Troubleshoot devices and applications.
* Perform system health checks and manage disk space.
* Provide customer-facing support and orientation to users.
* Update user records and inventory.
Qualifications:
* Experience with Microsoft Surface Pro devices or similar hardware.
* Knowledge of Windows 10 & 11, including troubleshooting and administration.
* Some experience with Active Directory (AD).
* Some knowledge of SCCM TS building.
* Experience in a customer-facing role.
* Knowledge of device BIOS and Windows Administration (HDD cleanup).
* ServiceNow knowledge is desirable.
Required Skills:
* The successful candidate must hold or be eligible to obtain SC Security Clearance.
* Due to the nature of the work, dual nationals cannot be considered.
* Standard background and screening checks will be conducted, including criminal history, employment, and education checks for the last five years.
Preferred Skills:
* Windows 11 upgrades on Microsoft Surface Pro devices.
Pay range and compensation package:
completive pay