The Vacancy
We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We’re hiring for a Financial Inclusion Officer to join our team! This is a part time, permanent position working 16.5 hours per week. We offer a flexible approach to working between home and our Basingstoke office, with a minimum of 20% of this to be office based to promote collaboration and team working. These hours will need to be spread across 3 or 4 days, and this can be discussed with the hiring manager at interview.
Want to know what we can offer you?
1. 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
2. A productivity-related bonus scheme to enhance your take-home
3. A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
4. Life assurance paid at x 3 annual salary
5. Private medical insurance
6. Health care cash plan called Medicash
7. Enhanced pay for maternity, paternity, adoption and shared parental leave
8. Access to counselling, legal and financial information
9. Electric car scheme
10. Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
Here’s the facts about the role:
As one of our Financial Inclusion Officers you'll provide high-quality and customer-focused welfare benefits and debt advice to our customers. You’ll support those especially at risk of eviction, ensuring they receive the support they need to maximise their income and maintain stable housing.
In this role you’ll manage a varied caseload, offering practical assistance with benefit claims, appeals, and debt resolution. From conducting pre-tenancy assessments to liaising with external agencies and stakeholders, and attending hearings, your work will be crucial in helping our customers navigate complex financial challenges. You'll also contribute to training initiatives for our staff and customers, and will promote digital engagement to improve service delivery and empower our community.
The successful candidate will have a strong understanding of welfare benefits and budgeting, financial issues customers may face, and will have previous experience in service delivery within a customer-focused environment and working with vulnerable people. You’ll have a demonstrable understanding of the social housing sector, alongside previous experience & the ability to work with a range of agencies and stakeholders. You’ll bring excellent communication and organisational skills, and will be confident using a range of IT systems.
As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid.
This role is subject to a DBS check.
Interviews are due to take place on the 3 & 4 September (subject to change).