Overview
Print Account Manager Derby Are you an experienced print professional with a passion for delivering exceptional customer service and managing complex print projects? Join our established print team in Derby as a Print Account Manager, where youll play a key role in estimating, advising, and processing high-quality print solutions.
What Youll Be Doing
* Interpret customer briefs and print requirements for complex jobs, identifying specifications and the most effective production methods.
* Manage selected print projects from enquiry to invoice, ensuring timely and accurate processing to meet SLAs.
* Act as the main point of contact for a portfolio of Business Print Customers.
* Support monthly invoicing routines and ensure all procedures are completed on time.
* Maintain and update Horizon ECI and Primo MIS systems.
* Collaborate with internal teams and external suppliers to ensure smooth operations and outstanding service.
* Mentor and support team members in systems, processes, and procedures.
* Recommend process improvements to enhance customer satisfaction and profitability.
* Uphold data confidentiality and compliance with company policies and regulations.
What Were Looking For
* Proven experience in print and design.
* Strong planning and organisational skills.
* Proficiency in IT, especially Excel and Word.
* High attention to detail and excellent communication skills.
* Calm under pressure, proactive, and a strong team player.
* Ambitious, self-motivated, and customer-focused.
* A genuine desire to exceed client expectations.
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