Join to apply for the Customer Logistics Administrator role at Allied Bakeries | part of Associated British Foods plc.
Allied Bakeries are owned by ABF, a diversified international food, ingredients, and retail group with sales of £13.9bn and 128,000 employees across 53 countries. Our brands include Kingsmill, Allinson’s, Bürgen, and Sunblest, known for their bakery products and household brands such as Jordans, Ryvita, Pataks, Blue Dragon, and Silver Spoon.
We pride ourselves on our passionate, inclusive culture and high safety standards. Our Grocery Service Centre near Liverpool supports brands like Kingsmill, Pataks, Blue Dragon, Jordans, Ryvita, and Silver Spoon, providing shared services including Customer Services, Finance, Payroll, HR, and IS.
If you are looking to join a dynamic business that values its people and encourages professional growth, we would love to hear from you.
Role Overview
Location: Cardiff, Wales
Hours: 40 hours/week
Type: Permanent
Reporting to the Logistics Manager, your responsibilities will include managing depot administrative duties, system management, reconciliation, organizing 3PL contracts, reporting KPI results, invoice checking, and general office support. The role involves working within a small office environment focused on financial data and depot performance reporting.
Key Responsibilities
1. Using internal and external computer systems such as SAP and Microsoft Office packages.
2. Maintaining auditable invoicing and POD filing, ensuring compliance with standards.
3. Planning collections and deliveries for 3PL contracts with transport suppliers.
4. Managing customer service collection notes and escalation processes.
5. Processing credit requests and managing cash credits.
6. Leading loss reports and analysis, engaging with drivers and managers to identify root causes.
7. Resolving customer complaints/issues within designated timeframes.
8. Using PODs to investigate customer claims through dispute systems.
9. Supporting safety initiatives through active auditing.
10. Building effective cross-functional relationships to ensure optimal performance.
Candidate Profile
* Previous administration experience in FMCG is desirable.
* Experience with SAP is highly advantageous.
* Proficient in Excel, PowerPoint, Word, and WMS.
* Minimum GCSEs (A*-C) or equivalent.
* Excellent relationship-building skills.
* Confident communicator with leadership qualities.
* Customer-focused with a proactive attitude.
* Self-motivated, enthusiastic, resilient, and safety-conscious.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Administrative and Supply Chain
* Industry: FMCG
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