We are recruiting enthusiastic Customer Service Advisors, earning £14.21 per hour. In this role, you’ll provide exceptional customer support, manage queries from start to resolution, and ensure every interaction delivers outstanding satisfaction. Customer Service Advisor benefits: * Training is included to prepare you for this role Customer Service Advisor role: * Provide the highest levels of customer satisfaction and service at each customer contact * Own a customer/Internal contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times * Gather customer data to ensure UU’s records are complete * Investigate a Customer/Retailer/Internal query to resolution and to their satisfaction * Strive for telephone resolution first time * Escalate to Team Leaders where it doesn’t feel it is the right outcome for the customer * Proactively contact customers based on their interactions and feedback on UU’s automated systems. * Plan a schedule of works against household and non-household targets * Monitor schedules throughout the day, keep customers updated and plan any required top up work * Build effective working relations with other UU teams as well as the Contract Partner’s field operations * Undertake ad-hoc projects and activities as required by Metering Delivery Customer Service Advisor pay: £14.21 per hour