Are you passionate about delivering exceptional IT services that empower world-class education and research? Join our Digital, Data and Technology Group and help shape the future of digital service excellence at the University of Bath. As Director of IT Services, you'll collaborate with academic and professional services teams across the university to optimise IT service delivery, enhance customer experience, and drive continuous improvement. You'll be part of a dynamic leadership team within our Digital, Data and Technology Group, working at the forefront of enterprise IT services to support everything from student learning to groundbreaking research initiatives. About us The University of Bath ranksâ¯7th in the Guardian University Guide 2025. Our awards, accolades, and league table rankings in university guides include being placedâ¯8th in The Times and The Sunday Times Good University Guide 2025â¯andâ¯8th in the Complete University Guide 2026. We're the highest-ranked university in the South West of England. Our campus is surrounded by beautiful countryside, and the City of Bath with its historic charm and social activity only a short distance away creates an excellent environment in which to work. We are an equal opportunities employer and have a vibrant multinational community with staff from over 60 countries. About the role As part of the DDaT senior leadership team, you will: Lead the provision of proactive, coherent, customer-focused IT Support Services ensuring timely collaboration and efficient, effective delivery across all service areas Drive optimisation of IT support Services to ensure fast, effective response to requests and prompt resolution of incidents. Oversee procurement and lifecycle management of IT hardware and software, developing a comprehensive university IT Asset register and Software Catalogue. Provide strategic direction for 1st and 2nd line support teams alongside specialist IT support for teaching, learning and research Ensuring timely, effective additional support through assistive technology advice and guidance Lead department budget and HR planning, management and assurance in support of the Chief Digital Officer Provide guidance on HR, finance, communications and administrative matters across the department ensuring compliance with university policies and procedures. Ensure reporting requirements are completed to time and quality. Promote staff well-being and coherent, timely communications across the department About you We're looking for someone with: Proven experience of senior IT leadership within complex enterprise-scale environments, ideally in higher education or non-profit sectors Demonstrated significant experience in efficient IT Service Management within complex enterprise environments using best practices and horizon-scanning for relevant opportunities to improve. Outstanding leadership skills with evidence of successfully building, motivating and managing diverse teams Comprehensive experience in improving customer IT service experience through continuous improvement initiatives Excellent communication skills with the ability to influence stakeholders at all levels, from technical teams to senior executives You'll have a degree in IT Customer Services, Computer Science, or equivalent professional experience, with demonstrated senior leadership success in complex enterprise-scale IT environments. With practical experience leading comprehensive IT support operations - from service desk management to specialist technical support - and a proven track record of delivering transformational improvements that enhance customer experience, you'll bring hands-on expertise in budget management, procurement processes, and HR leadership across diverse teams. Essential to your success will be outstanding leadership and communication skills, with the ability to manage complex, changing priorities whilst maintaining a customer-focused approach. You'll have experience leading diverse teams through change and implementing solutions that deliver efficient, effective outcomes for staff and service users. Experience in areas such as IT procurement, software licensing management, and contract tendering would be particularly valuable. We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader ; autism friendly university, committed to building disability confidence and supporting disabled staff. What we can offer you: We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer: Free counselling services through Health Assured Cycle to work scheme Electric vehicle salary sacrifice scheme Staff discount at Team Bath gym Staff discounts on postgraduate tuition fees Staff discount on language courses Generous employer contributory pension schemes Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more Free entry to the Holburne Museum in Bath Local discounts and more A family-friendly workplace An excellent reward package that recognises the talents of our diverse workforce Relocation allowance Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn. Closing Date: 27 Jul 2025 Department: Management, Specialist and Administration Salary: £90,000 to £100,000