JobTitle:CustomerServicesExecutiveFrenchorGermanSpeaker,
Location:TraininginLondonthenfullyWFH
Salary:£28,000-£32,000
OurclientisseekinganenthusiasticandproactiveCustomerServicesExecutive,fluentinGermanorFrench.Theroleisfocussedonprovidingexcellentcustomerservicesandorderprocessinginabusy,dynamicenvironment.WorkingwithinLifeSciences,soexperiencewithinpharmaceutical/biotechnologyoranothercomplexortechnical,scientificproductwouldbepreferred.
Location(s)-UnitedKingdomLondonFullyRemote
Ourclientisfocusedondeliveringoutstandingproducts,services,andoverallvaluetoitscustomers.ThebusinessinEuropeisgrowingyearonyearwithoffices,LondonandAmsterdam.OurclientisresponsiblefordeliveringproductstocustomersthroughoutEurope.Ifyouspeak,andwrite,FrenchandGermanconfidentlyaswellasEnglishandenjoybeingthefirstpointofcontactforcustomercallsandemails,andprocessingorders,thenwewouldlovetohearfromyou.
EssentialFunctions/Whatyou'lldo:
Youlljuggleresponsibilityforensuringordersforspecificmarket(s)getprocessedontimewithrespondingtowhatevercustomercallsyoureceiveandcompletingotherassignedtasks.
Bepartofabusyteamprovidinglegendarycustomerservice:primarilyansweringcallsfromcustomersandprocessingorders.
Bringapositiveenergytoyourwork,ourclientsteamandyourinteractionswithcustomers.Throughcollaborationyouareencouragedeachdaytoaspiretodeliverthebestperformancepossible,andtocontinuetogrow.
Representourclientandberesponsiblefordeliveringahighqualityandlegendaryservicetoallcustomers,externalandinternal.Whatyoudohereisveryvisibleandhighimpact.
Ensureallcustomerordersareenteredaccuratelyintooursystem(MicrosoftNavision)onadailybasis,effectivelyandwithintheCompanysagreedtimeframes/servicelevelcommitmentinordertoachievemaximumCustomerSatisfactionandtosupporttheSalesTeamtodrivesalesgrowth.
Communicatetocustomersanychangestotheirorderstatusandofanypotentialissuesaffectingsupplyordeliverytiming.
Takeownershipofcustomerissuesandfollowthroughtosolveproblemswhileexercisingsoundjudgment,focusingonachievingaresolutionthatexceedscustomerexpectations.
Communicatewithinternaldepartmentsinordertoresolvecustomerqueries.
HandledailyemailandphoneinteractionsyoullbedealingwithPhDstudents,procurementteams,bothuniversitiesandcommercialcustomers.
Otherresponsibilitiesovertimesuchasaccountupdating/accountcreationorsupportingkeyaccounts.
MinimumQualifications-EducationandExperience
Youhaveagenuinepassionforcustomerservices,givingeverycustomerthefeelingthattheyandtheirorder/queryareimportanttothebusiness,andtoyoupersonally.You'lllikelyhavedevelopedthisoveranabsoluteminimumoftwoyearsofcustomerserviceexperience.
TrilingualGerman/French/Englishisamust,bothwrittenandspoken.
ConfidentusingMSOffice.
Polite,friendly,warm,andcourteousphonedemeanoryouhavetoliketalkingtocustomers!
Confidenceinaskingquestionsandguidingconversationstoresolvecustomerrequests.
ExperienceusinganERPandCRM.
Self-organised,youcankeeptrackofyourtodolistandareusedtomanualsystems.
Openandacceptingofcoachingandfeedbackyouliketoreflectonyourownperformanceanduseourfeedbacktogrow.
Abletoprovidea(relatively)calmandquietwork-at-homeenvironmentwhilstweareallworkingremotely.
PreferredQualifications-EducationandExperience
CustomerServiceexperiencewithinapharmaceuticalorbiotechnologycompany,oranothercomplexandtechnicalproduct.
ExperiencewithSalesforceCRM
YouarerequiredtobeeligibletoworkintheUKfulltimewithoutrestriction.Ifyoufeelyouhavetherelevantskillsandexperiencerequiredforthisrole,thenpleaseapplytoEvolveRecruitment,KingstonuponThamesformoreinformation.
Duetothehighvolumeofapplicationswereceiveitisnotalwayspossibletorespondtounsuccessfulapplicants.Therefore,ifwehavenotrespondedtoyourapplicationwithinfivedayspleaseassumethatonthisoccasionyourapplicationhasnotbeensuccessful.
TPBN1_UKTJ