Job Title: Customer Service Coordinator Location: Lancaster, LA1 Contract Details: Permanent, Full Time Salary: Competitive (DOE) £24-26K plus bonus Hours: Monday to Friday (Days) About Our Client: Join a leading UK house builder, dedicated to delivering exceptional homes and supporting vibrant communities. With a strong commitment to innovation, our client builds around 10,000 homes a year and operates across England, Wales, and Scotland. They are passionate about nurturing careers and providing opportunities for personal and professional growth. Benefits & Perks: Health insurance Remote working options after training Paid training and career development Pension contribution matching Wellbeing support Free on-site car parking Access by public transport and close to park & ride Responsibilities: As a Customer Service Coordinator, you will: Provide effective support to homeowners and ensure timely communication regarding defects. Collaborate with site managers, maintenance operatives, and contractors to resolve customer issues. Record customer feedback accurately in the computer system and arrange appointments for problem resolution. Work closely with various departments to optimise communication and achieve company KPIs. Issue work orders to maintenance operatives and monitor progress until completion. Carry out general administrative duties while adhering to health, safety, and environmental policie...