Service Co:ordinator: Heavy Plant: Treforest
A leading UK dealership specialising in Heavy Plant is looking for a Service Co:ordinator to join their team. The role is responsible for end‑to‑end management of servicing and repair activities, while managing resources to deliver an excellent and consistent level of service.
Location: Treforest
Salary: £32,000 – £38,500 (DOE) + benefits
Benefits
* 25 days holiday + bank holidays
* Health Cash Plan
* Free Physio Access
* 24/7 GP Service
* Enhanced Sick Pay
* Family Leave
* IVF Support
* Retirement Support
* Enhanced Pension
* Cycle to Work
* Discounts Platform
Responsibilities
* Coordinate engineer diaries, materials, labour and other necessary resources required for the efficient completion of any job.
* Quote for any additional repairs identified as required.
* Ensure compliance with all processes and dealer operating standards.
* Ensure adherence to timeframes and technical information, and close all jobs in a timely manner.
* Strive to meet relevant KPIs.
* Work one Saturday morning every five weeks, with time off in lieu.
Qualifications
* Excellent customer service skills both over the phone and email.
* Understanding mechanical terminology and ability to read and understand technical reports.
* Strong IT skills.
* Ability to work in a fast‑paced environment with conflicting priorities.
* Ability to manage resources through planning and coordinating.
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