Business Support Officer - Public Protection
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
We’re looking for a proactive Business Support Officer to join our busy Public Protection Team. This role is perfect for someone who enjoys variety, is great with people, and takes pride in delivering outstanding administrative support.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
We support hybrid working, it’s important to us that working arrangements are designed to enable our employees to excel and within this role you’ll have the opportunity to work in a way that suits your lifestyle.
About the role
You will be part of a team that supports key regulatory functions such as Licensing, Trading Standards, Environmental Protection, Private Sector Housing, Food & Safety and the Berkshire Coroners Service.
Ideally, we are looking for someone with Salesforce/Arcus experience, along with processing knowledge of HMO, Premises, Vehicle, Driver and Operator licences.
Responsibilities
* Responding to customer enquiries
* Entering, maintaining and reporting data using various systems
* Monitoring team mailboxes, processing enquiries and flagging urgent cases
* Assessing applications for compliance documentation
* Liaising with external agencies including police and fire services
* Providing general administrative and team support
We’re seeking a confident and highly organised individual with excellent communication and customer service skills. You’ll be comfortable working in a busy environment, managing multiple tasks with excellent accuracy and attention to detail.
A strong working knowledge of Microsoft Office applications such as Word and Excel is essential, as is the ability to learn new systems quickly. You should enjoy being part of a team while also being able to work independently and use your initiative when needed.
You will have experience in a business support or administrative role, preferably within a customer-facing or public sector environment. You’ll be flexible, approachable and proactive - ready to support colleagues at all levels and contribute to the smooth running of our Public Protection services. If you’re someone who takes pride in getting things done well and is always looking for ways to improve service delivery, we’d love to hear from you.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
* Work Together as one team – champion and inspire a culture which ensures that all employees across the organisation work together to provide excellent outcomes for Reading
* Drive Efficiency – create an environment in which resources are used efficiently and employees’ skills are developed and used effectively
* Be Ambitious – aspire to deliver excellence and inspire and support others to reach their potential
* Make a Difference to Reading – inspire a culture in which the customer is the focus and where change is welcomed as an opportunity
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment. A competitive salary alongside a range of benefits including:
* Generous holiday entitlement – 25 days holiday each year plus bank holidays – rising to 30 days after 5 years and 33 days after 10 years' service, with the option to buy additional leave
* A wide range of flexible working opportunities
* Life Assurance – three times your annual salary (for members of the LGPS)
* Season Ticket Loan – a loan to help with the cost of your rail or bus journey, to and from work
* Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
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