Salary: £35,000 - 45,000 per year Requirements: We have a strong background in IT support, with 5 years of experience, including time spent in a 2nd Line Support or Service Desk environment. We have experience working within a professional services or corporate environment, supporting users with high service expectations. We have experience contributing to infrastructure projects such as upgrades, rollouts, or migrations. We have hands-on technical experience across Microsoft technologies, including Microsoft 365, Windows 10/11, and Windows Server. We have knowledge of Active Directory, permissions, and user account administration. We have excellent troubleshooting skills with a structured, analytical approach. We can manage a varied workload and prioritise effectively. We are flexible and adaptable, with a proactive approach to meeting deadlines. We are comfortable working both independently and within a collaborative team. We have strong communication skills with both technical and non-technical stakeholders. We have a customer-focused mindset with a positive, solutions-driven attitude. We are willing to work on-site and collaborate closely with end users and internal teams. We are available for occasional travel as required by the role. We are willing to undergo security and background screening in line with business requirements. We have a solid educational background, including at least five GCSEs or equivalent, including Maths and English. Responsibilities: We manage and resolve incidents and service requests via a ticketing system and RMM tools, both remotely and deskside. We operate at a 2nd line level, taking ownership of more complex technical issues and escalations. We provide ongoing support across Microsoft 365, including Exchange Online, Teams, and SharePoint. We troubleshoot issues within Windows 11 and Windows Server 2019/2022 environments. We build, configure, and maintain end-user devices, including laptops, using MDM tools such as Intune. We support and administer a Document and Email Management System, with iManage preferred or an equivalent DMS platform. We provide support for print management solutions such as Uniflow and FlowMatrix. We provide support for email security platforms such as Mimecast. We provide support for secure file transfer solutions such as Egress. We support and maintain Multi-Factor Authentication solutions such as Cisco DUO and Microsoft Authenticator. We assist with secure access technologies, including SASE platforms such as Check Point Harmony. We contribute to security monitoring, incident response, and remediation activities. We assist with the administration of firewalls, particularly Cisco Meraki. We support and maintain network infrastructure, including switches and wireless access points. We carry out proactive monitoring of systems and infrastructure to ensure performance and uptime. We support delivery of IT infrastructure and system improvement projects. We identify opportunities to enhance systems, processes, and user experience. We produce and maintain technical documentation and knowledge base materials. We ensure IT practices align with Cyber Essentials and ISO27001 standards. We assist with internal and external audits. We support reporting and investigation of information security incidents. Technologies: Active Directory Cisco DMS Support Microsoft 365 Network Security SharePoint Windows Office 365 Azure Cloud More: We are a busy, fast-moving technology team looking for a capable IT Support and Infrastructure Analyst to help us deliver reliable, high-quality technical support across the organisation. This is an on-site role with a salary of £35,000 to £45,000 depending on experience. Alongside day-to-day support, we also contribute to ongoing improvements, upgrades, and wider IT initiatives. We pride ourselves on being an equal opportunities employer and on fostering a collaborative, customer-focused environment where our team can develop and make a real impact. last updated 20 week of 2026