Job Description
About us
iTS is a Northern Ireland based provider of technology and solutions for complex case management and other bespoke government and private customer solutions. We have over 90 employees across our sites in Belfast and Chennai. iTS is a rapidly changing, ambitious and dynamic business and we look to employ people who, like us, put the client at the heart of everything they do.
The Role
This role will be the key iTS representative for multiple clients with responsibility for delivering the highest level of service, co-ordinating the various services provided, fulfilled by a number of technical teams and third-party service providers.
The successful candidate will have previous experience of service support in a team leader or management position within a complex environment. You'll be well versed in incident and problem management and have a strong IT background.
This is a hybrid role with weekly attendance to our Belfast office required.
Key Responsibilities
1. Manage Client Relationship, negotiating, influencing and building positive relationships with stakeholders and ensure they are provided with the highest level of service.
2. Oversee the service desk queue, ensuring efficient management of client incidents, service requests, and chang...