Senior Application Engineer - SMP Maximo
Location: North Greenwich, London, UK / Hybrid 50% Office attendance
Salary: £70,000 to £73,000 + Fantastic Benefits
UK Sponsorship available, although candidates are responsible for their own application fees.
Advert closes: Wednesday 10th December 2025 at 23.59
About Us
The CoE (Centre of Excellence) Asset Management Team at TFL currently consists of over 40 Maximo Specialists delivering Project Development and Support for all major TfL areas including London Underground, London Overground, TfL Surface, Woolwich Ferry and the new Elizabeth Line with over 4,000 Maximo Users. With 6 Maximo Projects in process to improve Asset Management in these fields over the next 4+ years. We also have the MAS9 upgrade over the next 3 years on our 5 Maximo environments and the MAS Mobile upgrade from SMP Mobile, Maximo Anywhere and Everyplace.
We support applications that cover business critical services for TfL in asset management. We work with ERP, commercial off the shelf, in‑house developed software, transport maintenance, planning systems and online services. To assist us in delivering these services your experience must include having worked with Maximo.
The Role (Maximo SMP)
You will be accountable for the provision of Level 2 (and where appropriate Level 3) service for TfL's environments, ensuring that all services are delivered to the agreed standards, quality and performance. This includes development/changes in Maximo, SAP Mobile Platform and SAP Agentry. Our work may require out‑of‑hours support, support of weekend or out‑of‑hour maintenance or release activities for certain applications and you would need to play a part in this.
Key Accountabilities
* Responsible for executing support activities to enable fault resolution within the agreed SLAs to ensure the restoration of the services within the team’s portfolio.
* Responsible for developing and delivering recommendations to resolve critical defects and manage wider implications of system faults to ensure the restoration/improvement of the service.
* Assisting in recommending service and process improvements to ensure effective handling and correction of defects in the TfL environments.
* Accountable for resolving incidents and fulfilling Service Requests within SLA targets, which are assigned to them, or ensuring they are moved to the correct resolver team.
* Advancing service incidents to a higher severity when appropriate to ensure the ongoing security and safety of TfL’s business operation and delivery of service within SLAs.
* Responsible for Technical Knowledge Management, peer-to-peer training and knowledge handover to Application Engineers.
* Accountable for assisting Projects and other technical teams to deliver new services / update existing services in their portfolio.
Skills
* Excellent oral and written communication skills at a business and technical level.
* Highly skilled at solving and communicating complex problems.
* Clear communicator who adapts communication style to meet the needs of the audience.
* Relevant Business Application technical support skills.
Knowledge
* Extensive industry experience in an Application Support environment.
* Knowledge of ITIL V3 Service Management.
* Knowledge of current/emerging technologies and processes employed in Enterprise Wide IT services.
* Working knowledge of at least a few of the following products: Maximo (v7.5, v7.6); Maximo for Transportation; Maximo Linear Asset Manager; Maximo HSE Manager; Maximo Scheduler; Maximo Asset Configuration Manager; Maximo Calibration; CIM Visual Planning Suite, TRM Rules Manager, BIRT, Maximo Anywhere; SAP Mobile Platform 3.0; and Maximo Everyplace.
* Strong WebSphere, and Database (Oracle/SQL) skills.
* Good knowledge of Enterprise Resource Planning and Asset Management Systems.
* Good knowledge of agile project management methodologies.
* Good knowledge of solutions development methodologies.
* Strong Java and Maximo Application Designer skill.
Experience
* Proven experience of working in a complex multisite environment dealing with business applications and real‑time implementation systems.
* Consistent record of working within a support or operations environment.
* Well‑developed experience of issues and incident management and working within agreed SLAs.
* Minimum of 3 years support and/or implementation experience on Maximo Asset Management and associated systems, including experience with Maximo Integration Framework (MIF), Maximo Application Designer, Workflows Designer, Automation Scripts, configuration and troubleshooting of JVMs and WebSphere, and relevant Maximo experience in a transportation environment is desirable.
Excellent Benefits Include
* Final salary pension scheme
* Free travel for you on the TfL network
* Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28‑day flexi ticket
* 30 days annual leave plus public and bank holidays
* TfL is committed to work‑life balance, operating a hybrid working approach where business and role requirements allow
* Private healthcare discounted scheme (optional)
* Tax‑efficient cycle‑to‑work programme
* Retail, health, leisure and travel offers
* Discounted Eurostar travel
Additional Information
Please apply supplying your CV preferably in “.docx” format. This document should be A4, in Arial 12 font, and a maximum of 2 pages per document. If you are shortlisted you may be invited to take part in a Video interview. We endeavour to give candidates as much notice as possible; however some interviews/assessments will be organised at short notice and will require a degree of flexibility. We reserve the right to close the application window early if we receive a high volume of suitable applications.
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair. Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We’ll see what we can do. We understand a confidence gap can get in the way of meeting spectacular candidates. So please don’t hesitate to apply if you think you have what it takes even if you feel you don’t meet all the criteria. We’d love to hear from you.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Engineering and Information Technology
Industries
Non‑profit Organisations
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