Vacancy Title
Rural Payment Wales Team Support
Closing Date
24/04/2026, 16:30
Advertisement Basis
Permanent
Salary
£27,302 to £29,291 (Team Support)
Work Pattern
Full time (part‑time applications accepted as part of a job share or full time)
Location
Mid Wales, South West Wales – Llandrindod, Aberystwyth, Carmarthen
Purpose of Post
These posts are located in the Welsh Government Offices Aberystwyth, Llandrindod, and Carmarthen.
Rural Payments Wales (RPW) is recruiting 22 Team Support roles to support the operations and administration of around £300 million of funding each year.
Roles
We are recruiting two specific roles: Processing Support and Data Capture.
Processing Support – What You’ll Do
* Process customer applications and manage claims across RPW schemes.
* Carry out mapping tasks, spatial checks and data validation to support scheme processing.
* Ensure all work aligns with scheme rules, audit requirements and quality standards.
* Work flexibly with colleagues across the division to provide support and cover priority needs.
Data Capture – What You’ll Do
* Data capture and manipulation through a bespoke mapping system, ensuring mapping and scheme rules are followed.
* Conduct geographic data checks and identify required changes using reference data, aerial and remote‑sensing imagery.
* Quality check own work following standards, identifying and correcting errors.
* Use digital systems and datasets to support accurate and timely decision‑making.
Ideal Candidates
* Processing Support: organised, proactive, enjoys working as part of a larger team in an operational delivery environment.
* Data Capture: enjoys detailed work, digital tools, and quality assurance.
Benefits of Working With Us
* Competitive salary with annual pay progression.
* Generous pension scheme and secure employment within Welsh Government.
* Hybrid and flexible working options, including flexi‑time and job‑share opportunities.
* Excellent annual leave entitlement plus public holidays.
* Strong focus on wellbeing, including access to support services and staff networks.
* Welcoming, inclusive culture that values collaboration and continuous improvement.
* Comprehensive training and development, including opportunities to progress your career.
Want to Learn More?
Online information session via Microsoft Teams – Tuesday 14th April 2026 at 12pm.
Office session – Thursday 16th April 2026 at 11am.
Email RPW.DivisionalReturns@gov.wales to secure your place.
Key Tasks (General)
* Administrative & Organisational Support – provide efficient administrative support, manage documentation, maintain accurate records.
* Mailbox & Communications Management – triage shared mailbox queries, draft routine correspondence.
* Data Handling & System Support – input, update and maintain data in Welsh Government systems, use Microsoft Office.
* Meeting and Event Coordination – organise meetings, prepare agendas, take minutes, capture actions.
* Stakeholder & Customer Support – provide front‑line support, liaise with operational colleagues.
* Team Collaboration & Cross‑Government Working – support shared objectives, work in a production, target‑driven environment.
* Compliance & Governance Support – ensure work complies with policies, data protection, audit requirements, bilingual standards.
Processing Support – Specific Tasks
* Validate and process RPW scheme applications and claims accurately.
* Check applications against mapping data, identify updates using imagery.
* Update and verify mapping information, ensure payment systems reflect accurate data.
* Contribute to continuous improvement, ensuring desk instructions remain fit for purpose.
Data Capture – Specific Tasks
* Carry out geographic data checks of information held in bespoke mapping system.
* Data capture and manipulation ensuring mapping rules are followed.
* Quality checking own work, identifying and correcting errors.
Development Opportunities
RPW offers opportunities aligned with Welsh Government’s Operational Delivery Profession, including:
* Leadership & Management Development
* Frontline Service Delivery Skills
* Operational Delivery Profession Framework – alignment with ODP Professional Skills Framework.
* Structured Learning & Training – access to internal learning offer, coaching, mentoring.
* Short‑Term Experience Placements (STEP).
Office Attendance
* Full‑time staff: at least 2 days per week.
* Part‑time staff: at least 40% of working hours.
All postholders will support customer‑facing Digital Assistance appointments and attend in‑person training, team meetings, and set team days.
Office Locations
* Aberystwyth – 1 post
* Llandrindod Wells – 7 posts
* Carmarthen – 14 posts
Interview and Appointment Process
Assessment includes experience questions and technical questions. Candidates will be shortlisted based on experience, then moved to interview, and placed into merit order for the chosen location.
Qualifications & Requirements
Basic Vetting level. Welsh language skills not essential but desirable. Standard UK Civil Service eligibility required.
Application Process
All applications must be made online. The closing date is 24/04/2026. Applications are welcomed from diverse backgrounds. If unable to apply online, request an alternative format or recruitment adjustment.
Contact: RPW.DivisionalReturns@gov.wales
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