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Job Details
* Job Title/Location: Customer Service Change Project Support, Surrey/WFH
* Office/WFH: Average working week is 2 days office, 3 days WFH
* Salary: Negotiable + average bonus of 6% (£2,000) + pension contribution to 13% (approx. £4,500)
* Requirement: Brokerage operations/corporate actions experience (CREST, dealing, etc.) with some change delivery management exposure
* Role Snapshot: Working within 'Project Scrums’ for all Technology, Intelligent Automation, and Business Process Improvement projects
The Company/Team
This company has built a great reputation for developing people within the Financial Services sector. The team works closely with colleagues across Operations, Technology, Business Change, Product, and Propositions to support initiatives including small & large projects, system upgrades/patches/fixes, and functional/regression testing.
The Role
In addition to project work, the role involves completing testing, SME input, and feedback for your areas of responsibility, reporting to the Process Ownership layer and Senior Management. Key responsibilities include:
* Supporting projects/enhancements, process improvements, regulatory changes, and potentially leading initiatives.
* Gathering requirements, creating scripts, executing testing, and raising/resolving defects.
* Collaborating with teams including Brokerage, Retail Operations, Technology, and Stockbroking Product to ensure smooth delivery of changes into production.
Experience/Skills Required
Candidates from various backgrounds are considered, including those with brokerage operations (CREST, dealing, etc.), corporate actions experience, or a change role within customer services. You should be a self-starter with excellent communication skills. Experience with Sonata, Visio, Confluence, or JIRA would be advantageous.
Additional Information
The salary is negotiable, with an average bonus of 6% (£2,000) and a pension contribution to 13% (approx. £4,500). Benefits are comprehensive, and there are genuine opportunities for career progression within a company known for developing its people.
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