Job Summary
We are seeking a dedicated and friendly Porter to join our team. The ideal candidate will play a crucial role in providing exceptional hospitality and guest services within our establishment. As a Porter, you will be responsible for ensuring that our guests have a pleasant experience from the moment they arrive until their departure. This position requires excellent communication skills, attention to detail, and a passion for delivering outstanding service.
Responsibilities
* Greet guests warmly upon arrival and assist with their luggage as needed.
* Maintain cleanliness and organisation of the lobby and common areas, ensuring a welcoming environment.
* Provide information about hotel services, local attractions, and transportation options to guests.
* Assist with phone inquiries, demonstrating excellent phone etiquette while addressing guest needs.
* Collaborate with other hotel staff to ensure seamless guest experiences and satisfaction.
* Handle guest requests promptly and efficiently, ensuring all needs are met during their stay.
* Monitor the condition of facilities and report any maintenance issues to management.
Qualifications
* Previous experience in hospitality or guest services is preferred but not essential.
* Strong communication skills with the ability to engage positively with guests.
* Multilingual or bilingual abilities are highly desirable to accommodate diverse guests.
* Excellent phone etiquette and interpersonal skills to handle inquiries professionally.
* A proactive attitude towards problem-solving and a commitment to delivering high-quality service.
* Ability to work flexible hours, including weekends and holidays as required by the role.
If you are passionate about providing exceptional service in a dynamic environment, we encourage you to apply for this exciting opportunity as a Porter
Job Types: Permanent, Zero hours contract
Benefits:
* Discounted or free food
* On-site parking
Work Location: In person