Job Title: Customer Experience Advisor (part time) Overall Purpose of Job To provide professional and efficient contact handling services across all of Ongo’s services. This will include digital and social media platforms, telephone services and face to face customer centre service to all customers. You will have a focus on resolving the majority of enquiries right first time with an emphasis on supporting customers to self-serve where possible. £ 24,828.73 pro rata 21.5hours (Permanent) Monday 9-5 (30 min lunch) Tuesday 9-5 (30 min lunch) Wednesday 10-5 (30 min lunch) 30 days annual leave pro rata Health Scheme Pension Training and development Main Responsibilities Deliver an excellent contact handling service for our customers taking into account relevant Policy and procedures, nature of queries and using effective first contact resolutions to complete a service request. &...