Responsibilities
* Logging complaints and maintenance issues.
* Communicating with tenants and providing regular updates.
* Visiting properties for inspections or maintenance orders and liaising with contractors.
* Organising inventories and property cleans.
* Minimum of 6 hours per week spent on apprenticeship work and training.
* Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
* Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
* Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
* Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond appropriately.
* Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
* Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
* Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
* Problem Solving: Use a problem solving and flexible approach in their day to day duties.
* Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment.
* Decision making: Effective decision making in order to apply the businesses objectives and priorities.
* Training: Monthly 1-2-1 meetings (online via Teams) with your tutor to learn about modules including decision making and collaborative working, housing legislation, tenancy types, and more. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.
Qualifications
* GCSE or equivalent: None required
* Share if you have other relevant qualifications and industry experience.
* Administrative skills
* Attention to detail
* Communication skills
* Customer care skills
* Initiative
* IT skills
* Logical
* Organisation skills
* Presentation skills
* Problem solving skills
* Team working
Citidwell is an innovative sales, lettings and property management company based in London. They specialise in commercial property both in disposals and acquisitions. They act for both landlords and tenants in the marketing, management and acquisition of business premises.
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