Overview
RESIDENT SERVICES ASSOCIATE – DERBY – £25,397 – £26,250. Salary: £25,397 – £26,250. Shift Pattern: Weekly rotation – Early (8am–5pm), Mid (9am–6pm), Late (11am–8pm). Weekend Work: 1 in every 3 Saturdays (No Sundays).
OPR are working with a leading residential landlord to source a proactive and personable Resident Services Associate for a vibrant Build to Rent development in Derby. This is a fantastic opportunity for someone who thrives in a varied, customer-facing role and is passionate about delivering exceptional service in a professionally managed rental community.
Responsibilities
* Be the first point of contact for residents, providing friendly and professional support
* Manage resident enquiries, unit inspections, parcel handling, and lettings viewings
* Support tenancy administration, income management, and void unit oversight
* Liaise with contractors and internal teams to ensure timely resolution of issues
* Promote resident engagement and host community events
* Maintain accurate records and ensure compliance with health & safety standards
* Carry out building walks and assist with general site cleanliness
About You
* Experience in customer service, hospitality, travel/tourism, or property management
* Strong communication and interpersonal skills
* Confident working independently and as part of a team
* Organised, detail oriented, and tech savvy
* Professional appearance and a passion for delivering great service
* Qualifications in property or customer service are a plus
Why Apply?
* Join a respected residential landlord with a growing portfolio
* Be part of a collaborative and inclusive team
* Enjoy a varied role with real impact on resident experience
* Competitive salary, structured shifts, and development opportunities
How to Apply
Please get in touch with Katie Altoft at katie@onepropertyrecruitment.co.uk.
One Property Recruitment are specialists in the real estate sector covering block and estate management, Build To Rent, financial services, commercial and facilities management. We’re reshaping careers and lives through a gold standard of property recruitment
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