Responsibilities
* Manage the scheme in an efficient and effective manner, ensuring that a safe, secure, well-kept and pleasant environment is maintained.
* Oversee the welfare of our residents that will enable them to live independently, whilst also providing a calm and attentive response in the event of an emergency.
* Take on the management of service delivery, with particular attention to housing management and maintenance issues.
* Engaging residents and developing a tight knit community spirit through the facilitation of regular social events and activities.
* Working independently as a lone worker with support from colleagues and management. Customer focused background with the ability to actively listen to customers and seek win/win solutions
* High level of commitment to providing efficient and caring services to our Amplius customers.
* Basic digital skills (Microsoft Office etc)
* Excellent communication skills (verbal and written communication) and the ability to negotiate and influence where appropriate.
* Previous experience in being able to resolve conflict and remain impartial and professional.
* A full UK driving license and access to a vehicle is essential for this role to visit our customers.
We're one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of specialist housing and home ownership options. We're driven to have a positive impact on people's lives.
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