Job Description
:
We are seeking a highly organized and responsive Expedite Customer Service Representative to support our logistics operations.
In this role, you will serve as the key point of contact for urgent and time-sensitive shipments, ensuring that customer needs are met with speed and accuracy. You will coordinate closely with transportation providers, warehouses, and internal teams to expedite freight movement and resolve delivery challenges efficiently.
Specific Responsibilities
Manage and prioritize expedited shipment requests from customers.
Coordinate with carriers, freight forwarders, and warehouse personnel to ensure timely pickup and delivery.
Monitor shipment progress and proactively communicate updates or delays to customers.
Investigate and resolve transportation or delivery issues, ensuring customer satisfaction.
Maintain accurate records of expedited orders, shipping documents, and communications.
Assist in optimizing logistics workflows for improved response time and service quality.
Collaborate with the operations and customer service teams to meet service level agreements (SLAs).
Ensure compliance with transportation regulations and company policies.
Person Specification:
1. Experienced in logistics, transportation, or customer service in a fast-paced environment.
2. Strong knowledge of shipping modes (LTL, FTL, air, express) and carrier networks.
3. Excellent communication and problem-solving skills.
4. Ability to handle high-pressure situations and urgent timelines.
5. Proficiency in logistics software, TMS (Transportation Management Systems), and Microsoft Office Suite.
6. Understanding of international shipping and customs processes (Preferrable).
What we offer:
7. 25 days annual leave with the option to buy or sell 5 days
8. Annual bonus and pension scheme
9. Family-friendly benefits and retailer discounts through our Benefits partner.
10. Access to our Employee Assistance Program with free access to mental and financial health tools.
11. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.
12. Whilst the role is advertised as full-time we would be happy to discuss possible flexible working options.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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