Job Description
Are you looking for a role where every day brings a new challenge?
A fresh opportunity to make local communities safer, stronger, and feel more connected?
At Lincolnshire Housing Partnership, we’re passionate about giving our communities a strong, trusted voice. We are looking for a Neighbourhood Officer to join our team and bring communities together, support wellbeing, and help create environments where our customers feel valued.
Why Join LHP?
We’re more than a housing provider — we’re a purpose driven team that cares deeply about our customers, our communities, and each other.
Alongside an annual salary of £32,293.92 you’ll enjoy a fantastic range of benefits: -
An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies.
Discounted shopping vouchers.
A brilliant salary sacrifices pension scheme — with up to 12% employer contribution.
32 days’ holiday (including bank holidays), increasing annually for your first five years.
Opportunities to earn extra leave for full attendance, plus buy/sell options.
Access to Mental Health First Aiders across the business.
You’ll also join a positive team culture where your development is a priority and your ideas are valued.
What does a typical week look like as a Neighbourhood Officer?
As our Neighbourhood Officer, you will be responsible for acting as the primary interface with customers of LHP, delivering an excellent customer focused housing management service that achieves LHP’s core objectives, with a focus on sustaining tenancies and improving quality of life.
The role will involve a mix of administrative tasks, diary management and customer facing estate based, utilising mobile working on a day-to-day basis and coordinating and facilitating interventions to ensure that our customers are able to live independently and live in safe, well maintained and affordable homes.
A typical week will include:
* Managing tenancy issues and maintaining strong customer relationships from the start of a tenancy through to termination. This involves regular communication with tenants, colleagues across LHP, local authorities, and voluntary sector partners.
* Carrying out compliance responsibilities, including routine health and safety checks such as fire safety, legionella monitoring, and estate or block inspections.
* Running a rolling programme of tenancy audits and routine visits to validate tenancies, assess property conditions, and work collaboratively with tenants to help sustain their tenancies.
* Supporting decant processes in partnership with other LHP teams when properties require major repairs or refurbishment.
* Overseeing all housing, tenancy and estate management functions within the designated area, actively promoting tenancy sustainment by offering advice, support and clear guidance on tenancy conditions.
* Proactively managing estates, working closely with internal teams and external partners to address neighbourhood issues promptly and maintain sustainable, desirable communities.
* Accurately recording all housing management actions using approved systems, ensuring information is stored and retrieved efficiently to support reporting and tenancy enforcement where required.
* Following up on referrals and signposting, ensuring tenants receive joined-up support services and positive outcomes, including managing any safeguarding concerns appropriately.
* Working with colleagues to maximise rental income, engaging tenants regularly about rent responsibilities, and keeping arrears to an absolute minimum through a “rent-first” approach.
* Representing LHP in court when legal action is required due to tenancy breaches.
* Liaising with external agencies—such as Social Care, Probation, Police and Schools—and attending relevant meetings including TAC, Child Protection, and CIN to support tenant welfare and behaviour-related matters.
* Following safe working practices to protect yourself, colleagues, and customers.
* Responding to emergency call-outs when required.
* Working flexibly, including occasional duties outside normal office hours and undertaking any additional responsibilities relevant to the role.
What are we looking for?
* Strong administrative, IT and organisational skills
* Up-to-date knowledge of national housing and social policy issues, law, good practice and innovation.
* Working knowledge of relevant legislation, such as Housing, Equal Opportunities, Health & Safety, General Data Protection Regulations.
* Prepared to work flexibly, including occasional evenings or weekends as per the requirements of the service.
It would be great if you had:
* Professional Qualification in housing and/or customer service.
* Experience of Court processes and ability to present cases in Court.
* Experience of delivering customer service excellence.
How to apply
Please visit our website, set up an account and attach an updated CV.
It would make your application even stronger, if you also told us why you would make a great candidate for the role as a short cover letter.
We’re looking to hold interviews on Monday 23rd March at our Grimsby Office