An exciting opportunity has arisen for a Parts Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions. This full-time role offers a basic salary of £28,000 - £32,000, OTE £36,000, and benefits.
As a Parts Advisor, you will be the key link between customers and parts supply, ensuring efficient service while maximising sales opportunities.
Responsibilities include:
1. Handle all parts enquiries via phone, email, and in-person interactions.
2. Use electronic parts catalogues to correctly identify and source components.
3. Identify opportunities to upsell and promote special offers.
4. Process orders efficiently while maintaining accurate stock records.
5. Deliver outstanding service to both trade and retail customers.
6. Follow all payment handling and financial procedures correctly.
7. Maintain accurate customer records in the CRM system.
What we are looking for:
1. At least 2 years of experience as a Parts Advisor, Parts Sales Advisor, or in a similar role.
2. Proficiency with computer software, including EPCs & Kerridge.
3. Excellent customer service and sales skills.
4. Strong communication skills and a team-oriented mindset.
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