Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europes leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
* Start Date:26th January 2026
* Site:Sky, 1 MacIntosh Rd, Livingston EH54 7BW
* Shifts:37.5 hours per week (Working 4 or 5 days between the hours of 8:30am 8pm including evenings and weekends)
We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.
In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated.
What youll do:
1. Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
2. Build strong connections through en...