A packaging solutions provider is seeking a talented Head of Customer Experience in Biggleswade, England. The role focuses on leading the Customer Services and Internal Sales teams, ensuring high service standards, and driving sales growth. Responsibilities include improving customer interactions, tracking key metrics, team development, and enhancing operational processes. Ideal candidates should have proven leadership experience and a strong understanding of customer service metrics. This permanent, full-time position offers an opportunity to impact customer satisfaction as well as commercial results.
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