We are a fast-growing suicide prevention charity delivering immediate, human support to people in crisis across Bristol. This is a leadership role at the heart of a frontline organisation where your work will directly shape life-saving services. We provide rapid support through our Listening Hub, on-foot Response Team, and community outreach. Our model is rooted in compassion, accessibility, and meeting people where they are without barriers or delay. As Charity Manager, you will lead the day-to-day running and development of the organisation, ensuring our services are safe, consistent, and responsive. You will oversee operational delivery, support and develop staff and volunteers, and help shape the systems that allow our work to grow sustainably. Benefits 30 days paid holiday (including bank holidays) 3% employer pension contribution Employee Assistance Programme (health & wellbeing support, including dependants) What You’ll Do Lead day-to-day operations across both Listening Hubs (The Arcade Cabot Circus) Coordinate Hub and on-foot Response Team shifts Build strong, supportive relationships with volunteers and service users Ensure our spaces remain calm, safe, and welcoming Support volunteers through supervision, updates, and clear communication Ensure policies, safeguarding, and operational procedures are consistently followed Support fundraising activity and identify new opportunities Represent the organisation in community meetings and partnerships Manage core administration, inboxes, and volunteer records Provide regular reporting to Trustees What We’re Looking For Kind, emotionally intelligent leadership Strong communication skills (written and verbal) Highly organised, reliable, and detail-focused Calm and steady under pressure Confident and compassionate people management Proactive, solution-focused approach Community-minded and partnership-oriented Essential Experience Experience leading and managing a charity, with an understanding of the operational, financial, and governance complexities involved. Operational or community coordination experience Strong administrative and communication skills Ability to work independently and as part of a team Desirable Experience Experience in mental health or suicide prevention Safeguarding knowledge Stakeholder or partnership engagement Experience managing multiple teams, projects, or services