Our client, a highly reputable and award-winning Motor Trade Dealership in Epsom, is seeking a dedicated Automotive Customer Service Advisor to become a key member of their dynamic Aftersales Support Team. This is an excellent opportunity for individuals passionate about delivering exceptional customer experiences within a professional, supportive environment. As the Service Advisor, you will be at the forefront of the dealerships commitment to customer satisfaction and industry excellence.
Benefits:
* Competitive basic salary of £28,000 - £30,000 per annum, with potential on-target earnings (OTE) exceeding £45,000 through performance-based bonuses
* 25 days holiday plus bank holidays
* Private healthcare scheme
* Access to the dealerships Employee Car Scheme for discounted vehicle use
* Discounted rates on vehicle servicing, repairs, and parts
* Manufacturer-accredited training to support career development within automotive aftersales
* A supportive, award-winning team environment focused on professional growth and employee satisfaction
Responsibilities include:
1. Manage vehicle repairs to ensure they are completed on time and meet brand standards
2. Deliver outstanding customer service that exceeds expectations
3. Handle multi-channel communications via phone, email, and face-to-face interactions
4. Achieve and aim to surpas...