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Control room operator

Thornaby
Amberstone Security
Control room operator
€40,000 - €60,000 a year
Posted: 7h ago
Offer description

ASEL designs, develops, and delivers fully bespoke and integrated security solutions, seamlessly combining people, technology, and processes to achieve results-driven outcomes. As pioneers in security risk modelling, which has revolutionised the industry, our business is supported by our risk advisory practice that utilises data and insights to identify and mitigate risks, inform strategy, prevent crime, and reduce costs.

This role aims to support the client in delivering industry-leading services. As a key representative of the business, it is expected that you will provide excellent customer service to all stakeholders. Working in the control room, a security CCTV controller is responsible for monitoring and managing surveillance cameras to ensure the safety and security of the site. This involves monitoring live footage, recognising potential threats, responding appropriately to incidents, following protocols, communicating effectively with security personnel, and documenting all activities and incidents.

A valid SIA Door Supervisor and Guarding license is essential for consideration.

Training Requirements: Candidates must undergo specialised training in security control room operations, alarm management software, and possess comprehensive knowledge of security systems.

Key Responsibilities: As a Security Control Room Operative, your responsibilities include operating the Security Alarm Monitoring Unit, responding promptly to security events, enforcing security protocols, providing security advice and alerts, and ensuring the functionality of security measures to protect personnel, processes, and property.

Additional Duties: Acting as the primary contact for security activities on-site, conducting investigations, reviewing CCTV footage, managing key allocation, administering access controls, auditing security systems, developing instructions, producing documentation, creating work and purchase orders, maintaining reporting systems, overseeing intercom traffic, addressing maintenance tasks, and facilitating system integration with IoT devices. Delegating tasks and providing clear direction to security staff is also expected.

Site Overview: The security control room is a self-contained facility equipped with amenities and office space to support security operations.

If you are committed to creating a safe and secure environment and meet the listed requirements, we invite you to apply for this vital role within our security team.

Shifts: Mixture of days, nights, and weekends.

Hours: 42 hours per week.

Pay Rate: £13.40 per hour.

Benefits of working with ASEL Group:

* SIA Licence Renewal
* Auto-enrolment pension scheme
* Investment in training
* Perkbox incentive scheme (discounts and employee assistance)
* Company uniform provided

Mission, Core Values & Competencies: Embrace the company’s values to achieve the organisation's mission. Take responsibility for personal development by regularly assessing and adjusting performance and behaviour according to your development plan.

Internal Relations: Maintain good working relationships with team members and departments, supporting the company ethos and ensuring best practices. Effective communication and a positive attitude are essential to uphold client service standards.

Equality & Diversity: ASEL values diverse skills and experiences and is committed to equal opportunity employment based on skills, aptitude, and ability. The company promotes an inclusive environment that encourages excellence through diversity and leadership.

Responsibilities & Requirements: Job descriptions should be reviewed regularly. All employees are expected to act professionally, cooperatively, and flexibly within their roles. The above duties are not exhaustive and may be adjusted within your capabilities and role scope.

Benefits:

* Perkbox recognition platform
* Apprenticeship opportunities
* Employee of the Month (£50 reward)
* 110% Club for outstanding performers with rewards
* WageStream for early wage access
* Employee Assistance Programme (EAP)
* Career progression opportunities
* Ongoing training
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