Job Description
Position: Service Operations Manager\n\nLocation: Hybrid - 2 days a week in Sheffield office\n\nEmployment Status: Full-Time, Contract\n\nContract Duration: Initial 9 months\n\nRate: £450pd-500pd (Inside IR35)\n\nStart Date: ASAP\n\nAre you an experienced Service Operations Manager with proven experience with Incident, Problem and Knowledge management processes? If so, apply now for this new contract.\n\nThis role is joining a very large-scale transformation programme with an instantly recognisable household name. The Service Operations Manager will be managing the companies service desk suppliers, ensuring SLA's are met and dealing with escalations.\n\nIn addition to the above, you will need to have good knowledge of service desk and working in an ITIL compliant environment (ITIL Qualified).
This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running.\n\nKey Skills required:\n\nProven experience as a Service Operations Manager, Supplier Manager or Service Desk Operations Manager.\nExperienced with incident and problem processes.\nITIL qualified\nGood knowledge of Service Desk\nExcellent track record of managing suppliers in reaching successful outcomes.\nSelf-starter with a proactive attitude \...