Job Description We are seeking an enthusiastic and customer-focused Reception Agent to join our team in Luton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring smooth operations at our front desk. Greet and welcome guests upon arrival, providing a warm and professional first impression Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail Respond promptly to guest inquiries and requests, offering helpful information about hotel amenities and local attractions Handle reservation modifications, cancellations, and special requests with a customer-centric approach Process payments and maintain accurate financial records Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise Promote hotel services and facilities, identifying opportunities to enhance guest experiences through upselling Maintain a clean and organized front desk area Assist with administrative tasks and support other hotel operations as needed