Annual wage £14,000.00 Working week Monday to Friday 8.30am to 5:30pm Total hours per week: 40 Expected duration 15 Months Possible start date 14 May 2024 Date posted 09 Apr 2024 Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000242295 Positions 1 available What you will do in your working day · To maintain a high degree of customer service for all support queries and adhere to good service management principles. · To take ownership of user problems and be proactive when dealing with user issues. · To log all calls on our support desk software and manage the ticket system effectively. · Deal with administrative activities professionally and in a timely manner. · Liaise with field engineers, installation programs, maintenance and warranty programs. The training you will be getting ICT Level 3 Apprenticeship Standard: Your training takes place at work and NowSkills also provides live online, on-demand online, and 1:1 with your subject specialist digital tutor that you will have assigned to you. Upon successful completion, you will receive a certification of your Level 3 ICT apprenticeship qualification. What to expect at the end of your apprenticeship The successful candidate may be offered full-time employment and the chance to progress to a higher-level apprenticeship or position in the IT team. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working Qualifications GCSE or equivalent English (Grade 4) Essential GCSE or equivalent Maths (Grade 4) Essential