JRRL are delighted to be working with a progressive and supportive company offering a fantastic opportunity for a Temporary to Permanent Customer Service Administrator to join their team in Sevenoaks. You will be working within a team to deliver a high level of customer service within a Helpdesk environment with administration duties.
This is a full-time office-based position working Monday to Friday on a shift rota 7.30am 3.30pm, 8am 4pm or 9am 5pm with 1 hour lunch
Due to the role being temporary to permanent you must be available to start within a week.
Duties for the Customer Service Administrator:
* Schedule planned maintenance for in house and subcontracted labour.
* Update planned maintenance jobs with status updates.
* Maintain client compliance systems.
* Develop working relationship with Operations Team and clients to deliver best in class service.
* Working to a range of performance KPI s.
* Oversee the logging and close down of reactive calls.
* Administration duties.
Person Specification for the Customer Service Administrator:
* Good literacy and numeracy skills.
* IT literate MS Office, Laptop, Tablet.
* Excellent customer service skills ideally within a helpdesk/contact centre environment.
* Ability to work to deadlines and targets.
* Ability to work sometimes under pressure.
Company Benefits:
* 20 days holidays, rising yearly to 25 days
* Free parking onsite
* Pension enrolment scheme
* Private healthcare options available following probation period
* Social events with colleagues, friends, and family
This Administrator role is a full-time temporary to permanent role offering career progression, a supportive team environment. The permenant salary is GBP25,000 / GBP25,550. Full training will be given. This is a company that like to train and progress their staff.
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