Head Host – up to £16.71 an hour inclusive of
tronc
About
us:
Chotto Matte is a globally recognized Japanese-Peruvian
fusion restaurant group with locations in London, Miami, San Francisco,
Toronto, and now Manchester! Our venues are immersive spaces where vibrant
cuisine meets energetic beats, offering guests a unique and engaging dining
experience.
We’re now on the lookout for an experienced Head Host
to support our Reception Manager in managing our Host team and overseeing reservations/walk-ins
in our 450 capacity restaurant.
Responsibilities:
* Lead, train, and support the Host/Hostess team,
ensuring all Chotto Matte service standards and global Steps of Service are
consistently met.
* Assist the Reception Manager with daily
operations, bookings, and maintaining a smooth, manageable service.
* Prepare and manage the reception area,
ensuring set-ups, reservations, special functions, and cloakroom standards are
executed to a high level.
* Oversee communication and coordination between
reception, guests, and all internal departments for seamless service.
* Handle guest interaction professionally,
including calls, emails, booking platform messages, and adapting to last-minute
changes.
* Maintain safety, hygiene, and compliance,
reporting hazards and ensuring all staff follow health and sanitation
standards.
* Uphold professionalism and complete required
training, following company guidelines, appearance standards, and any
additional duties assigned.
Requirements:
* Previous experience as a restaurant
host in a high-volume restaurant
* Previous experience with
reservation platform Sevenrooms
* Strong communication and
interpersonal skills
* Excellent organisational
abilities and attention to detail
* Ability to work effectively
in a fast-paced environment
* Flexibility to work
evenings, weekends, and holidays as needed
Benefits:
* A free staff meal on shift
* 50% discount on food and
drink
* People’s Pension scheme
contribution after 3 months
* Recommend a friend scheme
with great bonuses per individual referral
* Fast-track career
progression