An exciting opportunity has arisen for a Hire Desk Controller withexperience in tool and plant hire to join a well-established company specialising in tool and plant hire. This full-time role offers excellent benefits and a starting salary of £39,000.
As a Hire Desk Controller, you will provide efficient support to customers across all channels, manage hire documentation, and maximise revenue opportunities while ensuring excellent service.
You will be responsible for:
* Handling incoming enquiries from customers by phone, email, and in person.
* Processing orders efficiently, ensuring all related documentation is completed accurately.
* Coordinating with the workshop to confirm availability of equipment for hire.
* Organising logistics and scheduling drivers for timely deliveries and collections.
* Maintaining compliance with internal procedures and hire contract processes.
* Assisting customers with loading/unloading where required (physical capability is important).
* Supporting other operational duties as assigned by management.
What we are looking for:
1. Previously worked for at least 1 year as a Hire Desk Controller, Hire Controller, Hire Desk Manager, Hire Desk Coordinator or in a similar role
2. Must have experience in tool and plant hire.
3. Strong working knowledge of Syrinx hire software.
4. Skilled in IT.
...