Salary: £60,000 - 75,000 per year Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. Responsibilities: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Technologies: Support ITIL ITSM Project Manager Security More: We are dedicated to shaping the future of digital infrastructure and services. We seek a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. We offer a competitive salary and benefits package, a dynamic, collaborative work environment, and opportunities for professional development and growth. last updated 4 week of 2026