Lead DevOps Engineer(7:00 AM to 3:00 PM Shift) So, what’s the role all about? The DevOps Engineer is a senior, hybrid role that blends operational reliability with software delivery automation within a cross-functional engineering team. They are responsible for maintaining stable, high-performing production environments while building and managing CI/CD pipelines, infrastructure-as-code, and automation tools. Acting as a bridge between engineering, platform, and operations, they support both incident management and ongoing development efforts. This role requires a balance of hands-on operational expertise and a strong focus on enabling fast, reliable software delivery. How will you make an impact? • Design, build, and maintain continuous integration and continuous delivery (CI/CD) pipelines for rapid, quality-assured deployment of software deliverables. • Build and manage Infrastructure as Code (IaC) using tools such as CloudFormation, Ansible, Terraform, Chef, or Puppet. • Coordinate build and release activities with engineering, QA, product, and other stakeholders across the organisation. • Identify, research, and prototype new technologies and practices to continuously improve DevOps processes and team efficiency. • Maintain and upgrade DevOps systems in both production and non-production environments on an ongoing basis. • Proactively monitor infrastructure and application health — including CPU, memory, file systems, databases, batch jobs, and network performance — and respond swiftly to anomalies. • Identify and resolve operational issues including infrastructure failures, batch processing errors, network disruptions, and client data feed problems. • Troubleshoot and respond to production downtime, performance degradation, and security-related incidents in a timely, structured manner. • Perform end-to-end operational duties covering application server health, service availability, and platform integrity in accordance with documented processes and runbooks. • Provide on-call off-hour support as part of a structured rotation, including during non-prime and weekend shift windows as required. • Maintain complete and accurate operational documentation including incident tracking, change logs, and runbooks Have you got what it takes? • Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or a related field (or equivalent practical experience). • 4 years of combined experience in application/production support, cloud operations, and/or software DevOps engineering in a high-availability SLA environment. • Demonstrated experience working as a contributor on a software engineering or platform team. • Strong proficiency with Linux and Unix environments; working knowledge of Windows Server administration. • Experience writing scripting languages — Python, PowerShell, and/or Perl — for automation, monitoring, and tooling. • Experience with distributed source control systems, preferably GitHub or BitBucket. • Solid understanding of application server technologies including Tomcat and SSH-based remote management. • Database experience with one or more of: SQL Server, Oracle, or MySQL — including querying, performance tuning, backup/restore, and lifecycle management. • Knowledge of fault detection, RCA (Root Cause Analysis), and structured resolution processes. • Experience with Amazon Web Services (AWS) — core services for compute, storage, networking, and monitoring. Technical Skills – Deep Knowledge in at Least One of: • Database Administration: Structured and/or unstructured, indexing, performance tuning, backup/restore, data lifecycle management, scaling. • Layer 2/3 Networking: DNS, SSL/TLS, Load Balancing, IPv4 subnetting, firewalling, and CDN configuration. • Operating Systems & Virtualisation: Linux/Windows, containers, orchestration (Kubernetes), storage types and performance, monitoring, and capacity planning. • VoIP Administration: Signalling, encoding/decoding, protocols including SIP, RTP, Media Gateway, security, border controllers, and QoS. You will have an advantage if you also have: • Familiarity with CI/CD automation tools such as Jenkins, CircleCI, Bamboo, or TFS Build. • Experience with release pipeline tooling — Concourse, Thoughtworks Go, Octopus Deploy, ElectricFlow, or XebiaLabs. • Experience with Docker containers, microservices architecture, and container orchestration (Kubernetes). • Experience with infrastructure automation tools: Ansible, Chef, Puppet, or AWS CloudFormation. • Experience with Artifactory or similar artifact repository management. • NICE product knowledge and/or implementation or support experience with NICE CXone or related platforms. • Knowledge of ETL processes and data pipeline management Lead DevOps Engineer(7:00 AM to 3:00 PM Shift) About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000 global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3 billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30 countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.