We are seeking a proactive and experienced Maintenance Supervisor to lead a team of engineers delivering high-quality void property refurbishment works. In this role, you will oversee the preparation of empty homes for re-let, ensuring all works are completed safely, on time, within budget, and to agreed quality and customer standards. You will supervise both directly employed engineers and subcontractors, driving performance to ensure void properties are returned to a lettable standard quickly and efficiently, while maintaining a strong focus on health & safety, operational efficiency, and customer outcomes. Working closely with the Operations Manager, you will support the effective planning and delivery of the voids programme, ensuring resources are managed efficiently, turnaround times are minimised, and teams remain motivated to deliver high-quality results. Position: Maintenance Supervisor Salary: £46,877 Location: 4040 Lakeside, B37 7YN Hours: 37 hours per week - 8am to 4pm (3:30pm Fri) Driving Licence: Required Key Responsibilities: Supervise and manage a team of engineers and subcontractors delivering reactive repairs, void works, and planned maintenance to agreed quality, time, and budget targets. Monitor performance and KPIs, ensuring operational targets, customer service standards, and budgets are consistently achieved. Carry out property inspections and quality checks, specifying works and ensuring high standards across all maintenance activities. Lead and develop the team through performance management, mentoring, training, and regular one-to-one meetings. Ensure compliance with Health & Safety, legal, and company policies, promoting a strong “safety first” culture. Maintain strong communication with customers, contractors, and internal teams, managing complaints, supporting continuous improvement, and contributing to efficient service delivery. Qualifications and experience: Experience delivering maintenance services within social housing or similar environments. Strong knowledge of health & safety legislation, Building Regulations, and CDM requirements. Proven supervisory and team management experience, including performance management and HR processes. Ability to undertake technical building inspections and prepare schedules of work. Strong communication, organisational, and ICT skills, including Microsoft Office. Ability to analyse KPIs and performance data to drive improvements, with a full UK driving licence required. Manager’s Quote: Our Maintenance Operations team is built on care- for our customers, the homes we manage, and each other. Every day is different, and that’s what makes the work rewarding. We collaborate, solve problems together, and take pride in delivering a service customers can trust. What We Offer: Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation. Professional Growth: Opportunities for continuous learning and career advancement. Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other. Benefits: Annual Leave: Annual leave starts at 26 days per year plus bank holidays Enhanced family leave (maternity, paternity and adoption) Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match Work-Life Balance: Flexible working hours and generous leave policies. Employee Development: Access to training programs and career development resources. Find out more here: Citizen | Benefits Company Culture: We will be an employer of choice and invest in our people To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in Maintenance Operations We will work together as one team and embrace our Citizen values. Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities. This post is subject to a Basic DBS check (Disclosure and Barring Service). Closing date: 6th April 2026 Interviews: 16th April 2026 We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.