This is a senior operational IT leadership role, responsible for the day-to-day delivery of IT services across a fantastic non-profit organisation. The IT Lead acts as the operational backbone of the IT function, ensuring stability, security and performance while enabling senior leadership to focus on strategy and transformation.
Key Responsibilities
Lead and manage IT operations, including support, infrastructure, security and service delivery
Line manage and develop the IT management team, ensuring effective resourcing and coverage
Oversee cyber security, infrastructure performance and operational risk management
Ensure a high-performing service desk and effective onboarding/offboarding processes
Manage vendors, budgets and procurement in line with governance frameworks
Produce IT performance, risk and security reporting for senior leadership and trustees
Represent IT at senior leadership forums and organisational meetings
Support the transition of digital and technology initiatives into core operationsExperience Required
Proven experience in an IT management or IT operations leadership role
Strong technical background across IT operations, infrastructure, security and support
Experience managing and developing teams in a complex organisation
Strong understanding of Microsoft 365 and hybrid IT environments
Experience balancing operational delivery with wider strategic initiatives
Excellent stakeholder management and communication skills
ITIL or similar industry certification
Experience in a charity or non-profit environment (desirable)
Apply Now