Operations manager

Job Description

We are looking for an experienced Operations Manager to manage an expanding team of Contracts Managers and trades dealing with property insurance reinstatement & restoration works across the South West region. You will need insurance reinstatement industry experience and must have strong staff & operations management background. This is a hybrid role; a driving licence is essential and you must be willing to travel.

Postcode areas covered will include the following;

• Primary: CF, NP, HR, GL, BA, BS
• Secondary: EX, TA, DT, SN

Responsibilities:

• Management of circa. 25 including Contracts Managers, restoration & reinstatement trades and a small administration team
• Proactively manage all WIP for team; ensure projects are programmed/scheduled effectively and profit margins are achieved whilst ensuring quality of works
• Oversee compliance under CDM regs and manage Health & Safety
• Attend customer reviews and audits
• Complete tenders when required and help grow regional business opportunities
• Manage program of works of large complex claims
• KPI / SLA management
• Investigation and resolution of complaints
• Recruitment of staff and sub-contractors as required

Experience required:

• Insurance property repairs industry experience (ideally reinstatement and/or restoration)
• Staff Management
• Operational experience is essential including management of resources, costs, profitability, third party relations and managing KPI’s & SLA’s
• Driving licence

Package details

• Salary £60k-65k
• Car allowance £500pm
• 40 hours per week, Monday to Friday
• 33 days holiday (inc. bank holidays)
• Pension Scheme

Additional Information

If you think you have the relevant experience for this Operations Manager role please apply by clicking on the ‘apply’ button below.

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