Job Description
We are looking for a talented AS400 Operator / Tech Support to join the team
Duties include:
* Being 1st and 2nd line response technical support for IBMi Managed Services. Provide technical consultancy, such as patching and upgrades, as required
* Managing and maintain the remote monitoring systems for onsite and cloud-based platforms. This includes automated script development and monitoring.
* Proactive client management by providing telephone and remote assistance to ensure that client systems and Enterprise Cloud for IBMi are fully optimised.
* Record incidents that are either reported by the clients or alerted by the systems, managing the incidents to a ‘close’.
Required experience:
* Demonstrable high-level technical capability on IBM Power i.
* Demonstrable experience of working in a complex enterprise-level Power i environment
* IBM i OS, BRMS, Work Management, Performance Management
* SQL, CL, SSL, Key Management, Mimix, IBM Storewize (V5000 / V7000 for example) Power VM, Flash and virtualisation, Halcyon and Zabbix (Desirable)
* Skill in solving technically challenging problems involving Power i based application and hardware issues.
* Excellent documentation and record management skills and attention to detail, must be able to write clear and understandable procedures.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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