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Job Title/Req Number: IGH Customer Manager
Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations
The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds and Manchester, we do work that matters, serving the country with diligence and expertise.
KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.
By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.
Why Join KPMG as an IGH Customer Manager?
We recognize that individuals have particular needs and that one size doesn’t fit all in how, when, and where you work. That’s why we offer agile working options. We believe in putting you at the centre of your career – KPMG will provide training, development, and a stimulating work environment to help you achieve your career ambitions. We introduced ‘Our Deal’ – our way of saying ‘thank you’ for bringing your best to work. Benefits include secondment opportunities, preferential banking services, a day off on your birthday, and open conversations about your career development.
While client-facing professionals may need to travel regularly and work at client sites, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles with flexible hours, including annualized hours, early or late starts, shorter days, etc. We are happy to discuss your requirements and our flexible work options, and can connect you with colleagues who work flexibly.
What will you be doing?
* Delivering customer transformation projects across the Infrastructure, Government, and Healthcare sectors.
* Spending 80-90% of your time working with clients and colleagues, leading teams or working as part of a larger team, depending on the engagement.
* Contributing to practice development by leading internal initiatives to build industry or technical expertise.
* Coaching and developing team members and acting as a performance manager in a matrix environment.
* Applying detailed understanding of technology capabilities across Strategy, Insight, and Deployment in delivery roles.
* Building client relationships, managing teams, and developing personally and professionally as an emerging leader.
What will you need?
* A proven track record of successful delivery within complex programs focused on customer/citizen outcomes.
* Experience with structured consulting methodologies and delivering client outputs.
* Experience supporting the implementation of customer experience technology solutions (CRM, Websites, Portals, Apps, Contact Centers) as a business analyst, service designer, or change manager.
* Experience in designing and implementing customer-centric change programs and leading workstreams or initiatives.
* Experience with customer and digital maturity assessments, customer research, and translating findings into strategies or technical plans.
* An understanding of digital, data, and technology's role in improving customer experience in case management and front-office interactions.
* Experience in sectors like Infrastructure, Transport, Central or Local Government, or Healthcare.
To discuss this or other consulting roles, apply, create a profile, upload your CV, and start making your mark with KPMG.
Our Locations:
We are open to talent across the country, with core hubs in:
* Bristol
* Manchester
* Leeds
* London Canary Wharf
With 20 sites nationwide, we offer office work, remote work, flexible hours, and part-time options. Please discuss your needs with our team.
Find out more:
Within Consulting, we have various divisions and specialisms. Click the links below:
* Consulting at KPMG: www.kpmgcareers.co.uk/experienced-professional/consulting/
* Future Women in Tech program: www.kpmgcareers.co.uk/people-culture/it-s-her-future/
* Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/
For additional support in applying, visit the links above. Tips for interview, our values, competencies, and FAQs are also available on our careers site.
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